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Thank you for using Emotrics, a taxi booking platform designed to connect passengers with nearby drivers efficiently. Your privacy is important to us, and this Privacy Policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

When you use the Emotrics app, we may collect the following information:

a. Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Profile Photo (optional)

b. Location Information

  • Foreground and Background Location Access: We collect your location data both while using the app and in the background to:

    • Match you with the nearest drivers

    • Show your real-time ride progress

    • Enable features like pickup and drop-off tracking

    • Improve app performance and user safety

You will be prompted to grant permission for location access, including background tracking. You can modify these settings at any time in your device settings.

c. Device Information

  • Device type, OS version, and unique identifiers

  • App usage statistics and crash logs

d. Payment Information

  • Billing details (collected via secure third-party payment processors)

2. How We Use Your Information

We use your data to:

  • Provide and manage ride requests

  • Improve user experience and app functionality

  • Ensure user and driver safety

  • Communicate with you via notifications, SMS, or email

  • Process payments and generate invoices

  • Prevent fraud and enforce our terms

3. Sharing Your Information

We do not sell your personal data. We only share information with:

  • Drivers (your name, location, and contact to facilitate pickup)

  • Service providers (for analytics, payments, support)

  • Law enforcement (only when required by law or for safety concerns)

4. Location Data Usage

Background location tracking is essential for:

  • Enabling real-time ride tracking, even when the app is not actively in use

  • Ensuring accurate ETA and driver-passenger location sharing

  • Enhancing passenger safety features

We ensure this data is encrypted and used solely for operational purposes.

5. Data Retention

We retain your data for as long as your account is active or as needed to:

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

You may request deletion of your data by contacting us.

6. Your Rights

You have the right to:

  • Access the data we hold about you

  • Request corrections

  • Request deletion of your data

  • Withdraw consent for non-essential data processing

Please contact us at privacy@emotricsapp.com for any data-related requests.

7. Security Measures

We implement industry-standard encryption and security practices to protect your data. However, no method of transmission over the internet is 100% secure.

8. Children’s Privacy

Emotrics is not intended for users under the age of 18. We do not knowingly collect personal information from minors.

9. Policy Updates

We may update this Privacy Policy occasionally. Changes will be posted in-app and on our website. Continued use of Emotrics implies acceptance of the updated policy.

10. Contact Us

If you have questions or concerns regarding your privacy or this policy, please contact us at:

📧 Email: privacy@emotricsapp.com
🌐 Website: www.emotricsapp.com
📍 Address: [Insert Company Address]

By using Emotrics, you agree to this Privacy Policy and the collection and use of your information as described above.

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